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The Tradebox Satisfaction Promise
The Tradebox directory of Trade Professionals in Auckland and Wellington.
Terms & Conditions
TRADEBOX CUSTOMER ONLINE TERMS AND CONDITIONS
These Terms and Conditions were last updated on 20 April 2010
Welcome to Tradebox.co.nz!
These Terms and Conditions may be changed or amended at any time at the sole and absolute discretion of Tradebox. Any changes or amendments will be posted at the bottom of this page for public view and shall be deemed effective 30 days from the date of posting.
Tradebox reserves the right to modify, revise or replace the contents of this website including without limitation to the Terms and Conditions herein.
2. ACCESS TO WEBSITE
Customers / homeowners
You may gain access to Tradebox services through the website and third party sites to which its links are provided to you only through the use of your email address and your chosen or Tradebox assigned password.
Breach of security
If you have reason to believe that the security of your password has been compromised you shall forthwith take all steps to change it at Tradebox or the website, or at such websites as may be directed. You shall remain liable for any unauthorised use of the website until the aforesaid change is effected.
Security of your login information
You are responsible for keeping your login information including your email address and password, secret and secure. Without limiting the foregoing you agree:
Becoming a member is free. You may only register as a member if you are: (a) resident in New Zealand or Australia; (b) at least 18 years of age; and (c) can legally enter into a binding contract that is enforceable against you. By registering you warrant you can form a legally binding contract.
3. TRADEBOX SERVICES.
At Tradebox we are committed to making your total Tradebox experience a positive one. Upon entering your information and the job request for which you would like a trade professional, we will provide you with a list of up to four trade professionals in your area, if any, who may be interested in fulfilling your job requirements (“Tradebox Services”).
Although we take certain steps to examine the credentials of our listed trade professionals, we make no guarantees or representations regarding the skills or representations of such trade professional or the quality of the job that he or she may perform for you if you elect to retain their services.
Tradebox does not endorse or recommend the services of any particular trade professional. You are at liberty to enter into a direct contract with any trade professional that Tradebox refers to you. Tradebox is not a party to any such contract and is not to be included or mentioned in any such contract.
The trade professionals are not employees or agents of Tradebox, nor is Tradebox an agent of the trade professionals.
Your rights under contracts you enter into with trade professionals are governed by the terms of such contracts and by applicable laws. Should you have a dispute with any trade professional, you must address such dispute with the trade professional directly.
Feedback, ratings and reviews
You must provide feedback, rating and reviews about the trade professional you have used or any trade professionals that you have been matched up with. Tradebox will use this information to monitor the performance and continued membership of trade professionals.
4. INFORMATION YOU PROVIDE TO US
Upon using the Tradebox services, you will be prompted to disclose certain information about yourself and your service requirements, and you will be able to store information, such as job or services records, on the website. This information will be sent to trade professionals or to other persons or entities in connection with Tradebox Services to respond to you.
By providing this information to us, or by submitting a job request, you are requesting for Tradebox Services, and you expressly consent to being contacted by us and by our trade professionals and providers via phone, fax, email, mail or other reasonable means, at any of your contact numbers or addresses, even if you are listed on any public or private "Do Not Call" list, in order that we may provide the services set forth on the website, to service your account, to reasonably address matters pertaining to your account or for other purposes reasonably related to your service request and our business, including marketing related emails. For complete details on our use of your information, please see our privacy statement.
You undertake that all information you provide will be accurate, current and correct. If you provide any information that is found to be inaccurate, untrue, or false, or if Tradebox has reasonable grounds to suspect that such information is inaccurate, untrue or false, Tradebox has the right to refuse any current or future use of the Tradebox Services (or any portion thereof) by you.
To knowingly input false information, including but not limited to name, phone number, address or email address is a very serious and fraudulent matter that could result in significant costs and damages including invasion of privacy rights, to Tradebox and its trade professional partners, and to consumers as well as the loss of time, effort and expense responding to and pursuing such false information and request, and further, could result in regulatory fines and penalties. Accordingly, if you knowingly input false information in a job or service request, including but not limited to some one else’s name, email address, physical address or phone number or a random or made up name, address, email or phone number you agree to fully indemnify and be liable to Tradebox and each Tradebox Trade professional partner who accepts such job service requests, for the greater of: (1) A minimum amount of $11 000 to Tradebox and each of the affected Trade professional and for each of the actual person(s) affected by any of the improper, incorrect or fraudulent information you enter (for example the actual owner of the email address or phone number, etc.) per improper submission, plus any legal fees, costs and expenses relating thereto, if applicable, and (2) The actual damages, direct, punitive and consequential, and any regulatory or court fines or penalties that may arise from such intentional, misleading, harmful and fraudulent activity, plus reasonable legal fees, cost and expenses relating thereto.
5. YOUR USE OF THE TRADEBOX SERVICES
You acknowledge and agree that your use of the Tradebox Services is for your personal use and not for any commercial or advertising purposes. You agree that all the contents and information posted on the website, including but not limited to Trade professional profiles, screening information, and ratings & feedback (including any ratings and reviews provided by you), is the sole and exclusive property of Tradebox, and that you have no right to reproduce, post, publish, or otherwise use such information other than for your personal use relating to your service request. You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to Tradebox for any such damages, and will indemnify Tradebox in the event of any third party claims against Tradebox based on or arising from your violation of the foregoing.
We reserve the right to revoke your access to the website and Tradebox Services at any time.
All information about trade professionals are confidential and for your personal use only. If it is determined or suspected by Tradebox in its sole discretion that you are misusing or attempting to misuse or circumvent the Tradebox Services or system, or are using or attempting to use them for any inappropriate, non-personal, or commercial purposes, including but not limited to activities such as hacking, infiltrating, fraud, advertising, jamming or spamming, Tradebox reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.
All job requests, quotes or communications made through Tradebox shall be in good faith.
You must not attempt to damage, interfere or harm the website or services or any network or system underlying or connected to them, including using a robot, spider, scraper or other automated means to access the website or information feature on it for any purpose.
6. SUSPENSION / TERMINATION AND CANCELLATION
Without limiting Tradebox's other remedies, Tradebox may suspend membership, issue a warning and/or refuse to provide any Services to you if you breach any terms of the agreement or any of these Terms and Conditions including any written policies and procedures notified to you from time to time.
To cancel your membership contact Customer Service, or write to:
PO Box 21-991
7. NOTICE SPECIFIC TO DOCUMENTS AND INFORMATION AVAILABLE ON THIS WEB SITE
Permission to use documents (such as press releases, datasheets, content, informational items and FAQs) from the Tradebox server ("Server") is granted, provided that (1) the below copyright notice appears in all copies and that both the copyright notice and this permission notice appear, (2) use of such documents from the website is for your informational and non-commercial or personal use only and will not be copied or posted on any network computer or broadcast in any media, and (3) no modifications of any documents are made. Educational institutions may download and reproduce the documents for distribution in the classroom. Distribution outside the classroom requires express written permission of Tradebox. Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Documents specified above do not include the design or layout of the website or any other Tradebox owned, operated, licensed or controlled site. Elements of the website are protected by trade dress, trademark, unfair competition, and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from the website may be copied or retransmitted unless expressly permitted by Tradebox.
LINKS TO THIRD PARTY SITES. The links in the website will let you leave the website. The linked sites are not under the control of Tradebox and Tradebox is not responsible for the contents or functionality of any linked site or any link contained in a linked site, or any changes or updates to such sites. Tradebox is not responsible for webcasting or any other form of transmission received from any linked site. Tradebox is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Tradebox of the site.
Tradebox.co.nz uses the following criteria as part of its registration enrolment process ("registration") for new trade professionals applying for membership in our network:
Industry experience and workmanship guarantee - Tradebox confirms that at the time of a trade professionals registration, that the prospective new trade professional members have at least 3 years relevant industry experience and that the trade professional will guarantee your work for at least 12 months or more.
9. RESOLUTION PROCESS
Tradebox has developed a resolution process to assist you in resolving any disputes arising from your job or service request. Under the circumstances more fully described herein and upon completion of all required procedures, we may, at your request, provide limited assistance in resolving disputes between you and a trade professional. You must participate and use good faith efforts to resolve problems through the Tradebox resolution process. If, in its sole discretion, Tradebox determines that you have not participated and cooperated in good faith in the resolution process, Tradebox may terminate such Resolution Process.
10. DISCLAIMER: (OUR PRESCREENING)
TRADEBOX EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED RELATING TO THE PRESCREENING PROCESS, CRITERIA, PROCEDURES, OR INFORMATION OBTAINED OR PRESENTED IN THE PRESCREENING PROCESS OR DISCLOSURES INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR THAT THE SCREENING OR VERIFICATION PROCEDURES OR STANDARDS ARE SUFFICIENT OR THAT THE INFORMATION RECEIVED IN THESE SCREENING OR VERIFICATION PROCEDURES IS ACCURATE, TIMELY OR ERROR FREE.
TRADEBOX ONLINE PRIVACY STATEMENT
WHAT PERSONAL INFORMATION DOES TRADEBOX GATHER FROM ME AND HOW IS THIS INFORMATION USED
When browsing our site you are not required to provide any personal information unless and until you choose to check detailed information or sign up for one of our services or other services described below. We do not knowingly permit the site to be used by any person under the age of fourteen and we do not knowingly collect by any personal information from children (meaning those younger than 18 years of age).
MEMBER REGISTRATION AND TRADE PROFESSIONAL ENROLMENT
In order to complete a job request or to enrol as a prospective trade professional, you need to complete a registration form. During registration you will be required to provide your name, address, landline phone and fax, mobile number, email address, a unique login name, and password to help you remember your password.
This information is collected on the registration form for the following reasons:
As a Tradebox member, you will also occasionally receive updates from us about latest promotion in your area, special offers, new Tradebox services and other noteworthy information. However, you may choose at any time to no longer receive these messages
By providing this information to us, or by submitting a job request, you expressly consent to being contacted by us and by our trade professionals via phone, fax, email, mail or other reasonable means, at any of your contact numbers or addresses, in order that we may provide the services set forth on our Web site, service your account, reasonably address matters pertaining to your account or for other reasonable purposes related to our business. We also require a trade professional's registered company name or personal name and references to complete a background check, prior to a trade professional being approved to join our network.
We request information from the consumer in our job request interview process. A user must provide detailed information about the job requested. No financial information (such as credit card number, expiration date) is collected from the consumer. This information is used to match consumers with appropriate trade professionals. The information may also be used to contact the consumer to verify or clarify their service request or to customise the consumer's Web site experience or future Tradebox communication.
Additionally, we collect feedback from users (called feedback and reviews) about the performance of Trade Professionals who work for them. We also collect general feedback and testimonials from users of our service and system. By providing such feedback to us, you consent to our use, publication and/or distribution of such feedback at no compensation to you, and if you are a Trade Professional in our system, you acknowledge that all such ratings and reviews are solely owned by Tradebox, and you consent to the publication of ratings and reviews about you and your business.
By accepting the cookie, you don’t have to log in with a password more than once, thereby saving time while on our Web site. We can also ensure that you the most relevant content shown and allow us to track traffic patterns to Tradebox.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the Web site, track user's movement in the aggregate, and gather broad demographic information for aggregate use.
WHO WE SHARE THIS INFORMATION WITH
Tradebox will not share the information that is collected with any third parties apart from the following circumstances:
The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorised. [Check this out with your service providers]
We have collected this information in order to provide the best possible service to you while you are visiting our sites. To this end we may use the information that you provide for the following purposes:
SHARING INFORMATION TO PROVIDE SERVICES AND TO CONDUCT OUR BUSINESS
COMMUNICATION FROM TRADEBOX AND IT’S TRADE PROFESSIONALS
Special Offers and Updates
Members will receive information on trade professionals that relate to their job requests. They will occasionally receive information on products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
If a user joins our trade professional network, and elects to receive their leads via email, that user will receive multiple communications from us. Other ways we contact members of our service professional network are via fax, and/or cell text (SMS) messaging. Members of the trade professional network will occasionally receive information on products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Opt-out sections.
THIRD PARTY ADVERTISING
Some Tradebox advertisers may request information directly from users, or link to sites that do so. Tradebox has no control over its advertisers' privacy policies, and encourages users to review such policies prior to submitting any personal information to them.
OTHER INFORMATION WE COLLECT
We use additional information to do internal research on our users' demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account via email, fax, phone or mail, and we reply to user inquiries via email or phone, or other reasonable means, in accordance with the user's wishes where applicable.
Tradebox and its advertisers use clear gifs in HTML-based emails. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns by showing how may emails have been opened by the recipients. If users would like to opt-out of these emails, please see the Opt-out section
OPTING IN AND OPTING OUT
You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the email or email us at email@example.com.
SURVEYS AND CONTESTS
From time-to-time, Tradebox may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and mailing address), and demographic information (such as area code or location). Contact information will be shared with the contest or survey sponsors (if Tradebox elects to utilise an outside promotions or survey company) to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our services and this Web site.
If a user elects to use our referral service for informing a friend about our Web site, we ask them for the friend's email address. Tradebox will automatically send the friend a one-time email inviting them to visit the Web site. Tradebox stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Tradebox at firstname.lastname@example.org to request the removal of this information from our database.
You may not use the “tell a friend” service or other email forwarding services we offer to send spam or otherwise send content that will violate this policy.
WHAT ABOUT OUR ADVERTISERS AND BUSINESS PARTNERS?
UPDATES TO THIS POLICY
In order to reflect the fact that our business is constantly changing, we may from time to time update this policy. We encourage you to occasionally review this page for the latest information on our privacy practices. At the top of the policy we indicate the date of an update. If you continue to use the services of Tradebox or of our affiliated web sites following the posting of changes to these terms; this will mean that you accept those changes.
VERIFICATION AND SUPPLEMENT OF INFORMATION
In order for us to better conduct our business it is sometimes advisable or necessary for us to verify and/or supplement the information we receive from trade professionals and users of our Web site with information from 3rd party sources, provided that such sources confirm to us that they are permitted to share such information, such information is publicly available or the collection is required or authorised by law. Examples of collection from other sources include collections from:
CORRECTING/ UPDATING/ DELETING/ DEACTIVATING PERSONAL INFORMATION
If a user's personally identifiable information changes (such as area code, phone, email or postal address), or if a user no longer desires our service, we provide a means to access, correct, update or delete/deactivate users' personally identifiable information. This can be done by emailing Customer Support at email@example.com. Or, contact us by telephone or postal mail at the contact information listed below. Please note that deleting your account information will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you, or as required by law. Further, certain information may have already been provided to third parties as described herein.
DENIAL OF ACCESS TO PERSONAL INFORMATION
Your rights to access your personal information are not absolute. We may deny access:
If we deny your request for access to, or refuse a request to correct Personal Information, we will explain why.
Under the New Zealand Privacy Act of 1993, you have the right to access, correct, update or delete/deactivate your personal information. If your personally identifiable information changes (such as postcode, phone, email or postal address), or if you no longer desire our service, simply contact us at firstname.lastname@example.org.
Please note that deleting your account information will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you, or as required by law. Further, certain information may have already been provided to third parties as described herein.
Tradebox will also store previous email addresses against your profile to ensure compliance with our terms and conditions - specifically the use of one account per member.
COPYRIGHT AND TRADEMARKS
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, are the property of Tradebox Ltd or its content suppliers and protected by New Zealand and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Tradebox Ltd and protected by New Zealand and international copyright laws. All software used on this site is the property of Tradebox Ltd or its software suppliers and is protected by New Zealand and international copyright laws. Any use including the reproduction, modification, distribution, transmission, republication, display, commercialisation or performance of the content on this site is strictly prohibited.
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